Privacy, Cookies & Terms

The data controller responsible for your personal data is:

Thousands Chances, Unipessoal, Lda
Trading as Vinhalva, Vinhas e Vintage
Rua Central, Lote 3A, Campanas, Camarneira, 3060-821 Campanas, Portugal
NIF 517600285, Tourist Animation registration (RNAAT) no. 709/2026
Email: info@vinhalva.com, Phone: +351 910 172 421 (call to national mobile network)

"We", "us" and "our" refer to Vinhalva. If you have any question about this policy or about how we handle your data, you can reach us at any time using the details above.

Data you give us

• Booking & tour details: your name, contact details, preferred date, number of participants, chosen route and any preferences or special requests you share with us.
• Messages: anything you send us by email, phone, contact form or social media.
• Payment information: when applicable, handled by our booking and payment partners; we do not store full card numbers on our own systems.

Data we collect automatically

• Usage & device data: when you browse the website, we (and our analytics tools, with your consent) may collect your IP address, browser and device type, pages viewed and approximate location, through cookies and similar technologies. See section 4.

We only use your personal data where the law allows us to. Under the GDPR, these are the legal bases we rely on:

• To manage your booking and tour: confirming reservations, preparing the day, answering requests and providing the services you ask for. Legal basis: performance of a contract.
• To meet legal obligations: invoicing and tax records. Legal basis: legal obligation.
• To reply to your enquiries: when you contact us before or after a tour. Legal basis: our legitimate interest in assisting you.
• To understand and improve the website: measuring how the site is used. Legal basis: your consent.
• To send news and offers: only if you have asked us to. Legal basis: your consent, which you can withdraw at any time.

Cookies are small text files placed on your device when you visit a website. We use them to make the site work and, with your consent, to understand how it is used. When you first arrive, a banner lets you accept cookies or keep only the essential ones; you can change your choice at any time by clearing the cookies in your browser and reloading the page.

• Strictly necessary cookies: needed for the site to function and to remember your cookie choice. These do not require consent.
• Analytics cookies: help us see which pages are visited and how the site performs, so we can improve it. Set only with your consent.
• Third-party cookies: embedded content such as our booking form or social media may set their own cookies, governed by those providers’ policies.

Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may stop parts of the site from working properly.

We never sell your personal data. We share it only where necessary, with:

• Service providers acting on our behalf: our booking-form and CRM provider, and, where applicable, payment, hosting and analytics providers. They process data only on our instructions and under a data-processing agreement.
• Latitude Guesthouse: if you ask to combine your tour with a stay, we share the details needed to arrange the accommodation.
• Public authorities: where we are legally required to, for tax and accounting purposes.

Your data is processed within the European Economic Area (EEA) wherever possible. If any provider processes data outside the EEA, we make sure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or an adequacy decision, so that your data keeps an equivalent level of protection.

• Booking and tour records: kept for as long as needed to manage the relationship.
• Invoices and accounting records: kept for the period required by Portuguese tax law (currently ten years).
• Enquiries: kept only as long as needed to deal with your request.
• Marketing consent: kept until you withdraw your consent or unsubscribe.

When data is no longer needed, we delete or anonymise it securely.

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Access is limited to people who need it to do their work, and our website is served over a secure (HTTPS) connection.

Under the GDPR you have the right to:

• Access a copy of the personal data we hold about you.
• Rectify data that is inaccurate or incomplete.
• Erase your data ("right to be forgotten"), where the law allows.
• Restrict or object to certain processing.
• Portability: receive your data in a portable format.
• Withdraw consent at any time, without affecting processing already carried out.

To exercise any of these rights, simply contact us at info@vinhalva.com. We will respond within one month.

If you believe we have not handled your data properly, we would like the chance to put it right, so please contact us first. You also have the right to lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt, or with the data protection authority in your own EU country.

We may update this policy from time to time to reflect changes in our practices or in the law. The latest version will always be published on this page, with the date it was last updated shown at the top.

For any question about this policy or your personal data, please get in touch: Thousands Chances, Unipessoal, Lda (Vinhalva), Rua Central, Lote 3A, Campanas, Camarneira, 3060-821 Campanas, Portugal. Email: info@vinhalva.com, Phone: +351 910 172 421 (call to national mobile network).

These terms govern the wine tours and experiences provided by Vinhalva, operated by Thousands Chances, Unipessoal, Lda (NIF 517600285), Tourist Animation registration (RNAAT) no. 709/2026.

Booking

All tours are private and by prior reservation, subject to availability. Prices are given on request, according to the route, the date and the number of participants. A booking is confirmed after our reply and agreement of the details. Any deposit or payment conditions are communicated in the proposal, before the booking is confirmed.

Cancellation & changes

Cancellation and rescheduling conditions are those communicated in the proposal at the time of booking. Where a route cannot go ahead for reasons beyond our control, we will offer an alternative date or an equivalent solution.

On the day

Our tours include wine tastings; the consumption of alcohol is intended for guests aged 18 or over and must be done responsibly. Guests must behave in a way that does not endanger themselves or others; Vinhalva may end a tour, without refund, in case of misconduct or risk to safety.

Liability & governing law

Vinhalva is not responsible for damages, loss or occurrences not attributable to it, nor for events beyond its reasonable control. These terms are governed by Portuguese law; Vinhalva may update them at any time, and the version in force at the time of booking applies.

In accordance with Law no. 144/2015 of 8 September, we inform consumers that, in the event of a dispute, they may resort to the competent alternative consumer dispute resolution entity: Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (www.centrodearbitragemdecoimbra.com). You may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. More information at the Consumer Portal: www.consumidor.gov.pt.

You may also submit a complaint through the official Livro de Reclamações Electrónico at livroreclamacoes.pt.